Frequently asked questions
Delivery
Which countries do you deliver to?
We currently deliver only to Germany through Amazon.de. If you are from another country and wondering where to purchase some of our products, please reach out to us and we might be able to help you find a distributor.
How long does delivery take?
Normal delivery time is 2-3 days but during the busy holiday season some delays may occur and the delivery time may extend to 5-7 working days. We kindly ask you to place an order well in time before the holidays.
Where are the orders delivered and how are the bottles packaged?
All orders are shipped from our warehouse in Bremen. Our warehouse team packs bottles carefully in shipping secure boxes so you can rest assured that the bottles make it to your doorstep in one piece.
Problems
There is a problem with my order, who can I contact?
Please email us at hello@nordicspirits.com with your order number and/or other details and we'll get things sorted. During the holiday season we are receiving more inquiries and are doing are best to get back to everyone within 24 hours during working days, please be patient with us.
What should I do if there’s something wrong with the product(s)?
If you suspect that there is something wrong with the products, contact us via email and our team will take care of the issue. If you have already opened the product, close it, leave it as it is and wait for instructions.
Products
Which products are organic?
Our organic products include O.P. Anderson Original, O.P. Anderson Klar, and Blossa Organic Vinglögg.
Where are the products produced?
Most of our products are produced in the Nordics at our distilleries either in Finland, Sweden, Norway, or Estonia.
Closure of the site
Why is the webstore closed?
We wish to serve you, our customers, in the channels that are most used with a familiar user experience and ease. Thus, in the future you will find the best sellers straight from the manufacturer – us - through Amazon.de in Germany.
When will the webstore reopen?
Nordicspirits.com will be closed indefinitely, our team will serve you through Amazon.de with our best selling items and brands.
Is there an alternative way to shop for the products?
Whilst Nordicspirits.com will be closed indefinitely, our team will serve you through Amazon.de with our best selling items and brands.
What happens to my order I recently made?
All the orders made will be delivered normally and rights, such as returns will apply according to our terms and conditions. Read more about the terms and conditions here.
Can I still return items?
Yes, all the same terms and conditions apply to your orders made and the ones made during the clearance sale. Read more about the terms and conditions here.
Where can I order your products going forward?
We will still continue to ship some of the favorite products in Germany for the following brands through Amazon.de:
Most of these brands have their own websites with inspirational content such as history of the brand and most of the cocktail recipes available. You can also find information of where these brands are sold in you location where applicable. For Germany, a direct link to Amazon.de is added in many of the product pages for you shopping convenience.
Where can I find the cocktail recipes going forward?
Most of these brands have their own websites with inspirational content such as history of the brand and most of the cocktail recipes available. You can also find information of where these brands are sold in you location where applicable. For Germany, a direct link to Amazon.de is added in many of the product pages for you shopping convenience.
You can find information from the official brand sites:
I own a business and used to order bigger amounts from Nordic Spirits, what can I do now?
You can buy the products from Amazon with your business account, we will do our best to offer you a great deal. For larger amounts you can also contact us via email at hello@nordicspirits.com.
I have subscribed to your newsletter, what happens now?
You will always have the option to unsubscribe from our newsletter. With your consent, we will occasionally send out information about new product launches, deals and inspiration to our subscribers also going forward.
Where can I find more information about the brands and where they are sold in my country?
The top-selling brands have their own websites with information about where to buy the products, inspirational content such as recipes, brand history, how the products are made etc. These are the official sites for the brands that have their own websites:
